Cancellation Policy
Last updated: 5 October 2026
This policy explains how you can cancel an order with Bunny, and when we may cancel an order ourselves.
1. Cancelling an order yourself
- You can cancel an order before it is shipped. Email support@bunnyshop.site or call +91 78111842125 with your order number as soon as possible.
- Once the order has been packed and handed to the courier, it cannot be cancelled. You can still refuse the delivery (cash on delivery) or return it under our Refund Policy.
- Personalised or custom-made orders cannot be cancelled once we have started making them.
2. Refunds for cancelled orders
- If you paid online, the full amount is refunded to your original payment method within 7 business days of cancellation.
- If you chose cash on delivery, nothing has been charged, so there is nothing to refund.
3. When we may cancel your order
We may cancel an order if an item is out of stock, there is a pricing or listing error, we cannot deliver to your address or pincode, payment is not completed, or we suspect fraud. We will tell you, and refund any amount you paid in full.
4. Failed or duplicate payments
If money was deducted but your order was not confirmed, the amount is normally returned automatically to your account by the payment gateway within 5–7 business days. If you do not see it after that, email support@bunnyshop.site with your payment details and we will help.
5. Repeated refused deliveries
If cash on delivery parcels are repeatedly refused without a valid reason, we may disable cash on delivery for that account.
6. Contact
To cancel or ask a question, contact support@bunnyshop.site. You can also message us on WhatsApp.