Refund Policy

Last updated: 5 October 2026

We want you to be happy with your Bunny order. This policy explains when you can return an item and how refunds work.

The item arrived damaged, defective or different from what you ordered. Tell us within 7 days of delivery (within 48 hours is best) and send clear photos, and an unboxing video if you have one.
You changed your mind. Unused, unworn items with their tags and original packaging can be returned within 7 days of delivery. Return shipping is paid by you unless the item was damaged, defective or wrong.

Earrings and other items worn on the body, because of hygiene (unless defective or wrong).
Personalised or custom-made items (unless defective or wrong).
Items marked “final sale”, and items that have been used, altered, damaged by the customer, or returned without original packaging.

Email support@bunnyshop.site or call +91 78111842125 with your order number, what went wrong, and photos where relevant.
We review your request within 2 business days and tell you if it is approved and how to send the item back. For damaged, defective or wrong items we arrange the pickup.
Please pack the item securely with all tags and accessories.

Once we receive and check the returned item, we approve the refund or replacement.
Refunds are made within 7 business days of approval to your original payment method. Your bank or card issuer may take a few extra days to show it.
For cash on delivery orders, we refund by bank transfer or UPI, so we will ask you for the details.
Shipping charges are refunded only if the return is due to our error (damaged, defective or wrong item).

Where you prefer a replacement and the item is in stock, we send a new one at no extra cost for damaged, defective or wrong items.

See our Cancellation Policy for refunds on cancelled orders and failed payments.